Refund policy

 

HOLIDAY RETURN POLICY 

Want to get a head start on your holiday shopping? We got you! 

Orders placed between November1st-December 31st, will have until January 31st, 2025 to return for refund, exchange, or store credit provided the item and its packaging is in the original condition (NOT USED). 

Enjoy the convenience of free return shipping for returns & exchanges, with a restocking fee of $7.50 exclusively applied to returns for refunds.

 *Refunds and exchanges are not available on free, promotional, or discounted items.

CLICK TO START A RETURN/EXCHANGE

 

RETURN POLICY

Refund: Once your return package is verified by UPS/USPS (depending on what label was created for you), please allow 3-5 additional business days for your bank to process the return. Please note that the $7.50 restocking fee will be deducted from your refund.

Store Credit: We will exchange your item for store credit. Once your return package is verified by UPS/USPS, you will receive a refund in the form of a digital gift card within 24 hours. 

Exchanges: We will exchange your item, only for a different size. At this time, we cannot guarantee stock availability, so please return your original order as soon as possible after receiving your prepaid return shipping label. If the item isn't available, we recommend exchanging for store credit & placing a new order once the digital store credit is received.

*Please note, that any original shipping costs cannot be refunded because those charges have already been paid to UPS.*

We only process returns and exchanges through the portal linked above.

Salty Crew does not accept any responsibility for products/orders returned outside the return portal.

For additional assistance, please reach out via call: +1-844-600-8672 during normal business hours (M-TH 9-4:30PM PT, F 9-1:30PM PT) or email us at info@salty-crew.com.